As a certified Trainer with over 20 years of experience in designing and delivering training in Customer Service, Soft Skills, and related areas, I have developed a comprehensive portfolio that spans the UK and the tri-island state of Grenada, Carriacou & Petite Martinique.
My qualifications include a Master’s Degree in International Business and my career encompasses delivering training to the Hospitality Sector on behalf of the Organisation of American States (OAS) while working at the Grenada Board of Tourism (now GTA), as well as independently in both the UK and Grenada. I hold
certifications in learning and development from the Organisation of American States (OAS), City & Guilds UK, the American Hotel & Lodging Association (AHLA), and the Hospitality Assured UK Advisory Service.
I develop, manage, and implement engaging programs designed to improve performance and facilitate professional growth. I offer bespoke training plans tailored to suit the specific needs of each company.
I am deeply passionate about motivating individuals to reach their full potential and enhance their customer interaction skills, enabling them to deliver exceptional service. I believe that learning and development is the best way to cultivate existing
staff and attract new talent.
To empower customer service, sales & marketing and management professionals with transformative training and development programs that cultivate skills, enhance knowledge and enable individuals to achieve their highest potential.
To provide innovative training and development solutions, inspiring a culture of continuous learning and growth. We strive to create a future where every individual in customer service, sales & marketing and management is equipped to excel and
contribute meaningfully to their organisations.
We believe in empowering individuals to reach their full potential through
comprehensive training and development. We are dedicated to understanding and meeting the unique needs of our clients, ensuring satisfaction and success. We strive for excellence and ensuring high-quality content and delivery which will drive
impactful results.
We undertake an initial assessment programme to understand your individual training and development needs as well as your company’s culture and growth aspirations. We then tailor a programme that includes your requirements to ensure a result that will align with your requirements, objectives and values.
Our tailored training programs have consistently led to improved customer satisfaction, increased employee engagement, and enhanced overall performance. Let us help you achieve measurable results and drive your business forward.
By inspiring teams to be more productive, we help your company to grow and succeed. Our tailored training programs have consistently led to improved customer satisfaction, increased employee engagement, and enhanced overall performance. Let us help you achieve measurable results and drive your business forward.
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